Confidentiality Statement: All client identities and sensitive information have been generalized to protect our client's privacy. This case study is shared solely for informational purposes, with no disclosure of specific client details.
Overview
A regional logistics provider in southern Ontario specializing in last-mile B2B deliveries was struggling to maintain consistency across a growing route network. Dispatch coordination was being handled manually, driver updates were fragmented, and frequent delays were resulting in late deliveries and wasted fuel.
MOSAN worked with the owner to introduce better dispatch infrastructure, upgrade route communication, and implement fleet visibility tools. Within 60 days, the business was operating with greater control, fewer late arrivals, and clear cost savings on fuel and driver hours.
Challenges
- Manual Dispatch and Route Coordination
Delivery schedules were built each morning using shared spreadsheets and group texts, often leading to confusion and overlap. - Limited Driver Communication
Drivers provided location updates through calls or texts, resulting in lost time, miscommunication, and poor visibility for customer service. - Untracked Route Efficiency and Costs
The business lacked tools to measure route performance, idle time, or route overlap — making optimization impossible.
Our Approach
Dispatch Automation & Route Planning
- Implemented a web-based dispatch dashboard with drag-and-drop route creation and time slot assignment
- Synced driver schedules with real-time traffic data and expected delivery windows
- Integrated SMS and app-based notifications for drivers with updated delivery instructions
Driver Tracking & Customer Updates
- Enabled GPS-based tracking with ETA sharing and delivery stage updates (e.g. en route, arrived, completed)
- Built a customer notification flow that shared order status automatically — without staff intervention
- Added a fallback process for missed scans or delivery failures with instant alerting
Fuel and Cost Optimization
- Connected routes to fuel usage logs, idle time alerts, and distance efficiency benchmarks
- Reduced route overlap using delivery zone segmentation and load balancing logic
- Generated weekly performance reports for driver comparisons and incentive planning
Measurable Impact
Ongoing Partnership
MOSAN continues to assist the logistics firm with:
- Ongoing driver performance reporting and route efficiency tuning
- Emergency support during peak delivery windows and inclement weather events
- Planning future integrations with billing and inventory tracking systems
Strategic Outlook
With core operations now digitized and route visibility in place, the firm is preparing to expand into new delivery zones and take on additional partner accounts. Discussions are underway for deploying client-specific portals with real-time tracking and order status feeds.
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