Government
Modernizing public sector operations to be secure, efficient, and citizen-focused.
Landscape
Government institutions across Canada are navigating increasing expectations from citizens and internal stakeholders to deliver faster, smarter, and more transparent services. However, legacy systems, data silos, and manual processes continue to burden agencies, limiting agility and public trust.
Vision
We see a future where public sector services are unified, data-informed, and resilient. MOSAN enables this future by providing governments with the secure infrastructure, automation, and intelligence they need to modernize services, protect data, and strengthen accountability.
What Becomes Possible
- Faster response times through automated workflows and digital case management
- Cross-departmental collaboration with integrated systems and centralized data
- Real-time dashboards for oversight, transparency, and KPI tracking
- Enhanced service delivery using AI for routing, sentiment analysis, and triage
- Cyber-resilience through compliance-aligned, zero-trust security frameworks
Strategic Statistic
Only 41%
of Canadian government organizations have fully implemented digital service delivery across departments. — Canadian Centre for Cyber Security & IDC, 2023
Public sector leaders choose MOSAN because we understand the complexities of delivering transformation in government environments. From procurement constraints to citizen data sensitivity, we design practical, scalable solutions that align with compliance mandates and institutional workflows.
Our platform is modular and interoperable—supporting everything from municipal automation projects to full-scale provincial digital reform. We act as a long-term partner, guiding departments through strategy, implementation, change management, and continuous support.
Common Challenges:
- Legacy systems slow down cross-agency coordination
- Manual approvals and paper-based workflows delay service delivery
- Data fragmentation limits transparency and performance measurement
- Rising cybersecurity risks jeopardize public data and trust
- Inflexible procurement cycles inhibit adoption of modern tools
What We Deliver:
- Digital Case Management & Citizen Services Automation: Automate service requests, document tracking, status updates, and internal routing—improving efficiency and transparency while reducing strain on staff.
- Interoperable Data Infrastructure: Connect siloed systems—HR, finance, regulatory databases, citizen service portals—into a unified data layer that supports reporting, compliance, and decision-making.
- AI-Powered Service Optimization: Use natural language processing and machine learning to classify requests, detect sentiment, and prioritize urgent needs—streamlining triage and improving citizen experience.
- Compliance-Aligned Cybersecurity Architecture: Deploy secure, zero-trust frameworks aligned with Canadian federal and provincial standards (e.g., GC CyberSecure Canada, PIPEDA, and provincial FOIP acts).
- Executive Dashboards for Public Accountability: Enable leadership and elected officials with real-time visibility into operations, caseloads, service delivery metrics, and public feedback.
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/ Solutions Lead
Emma Reed
+1 (800) 123-4567
emmareed@flowis.com