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Better software and systems for fitness and recreation businesses.
Mosan builds and manages the technology behind growing gyms, studios, clubs and recreation businesses — from CRM and memberships to booking, payments, customer communication, automation, reporting and custom software.
We work around the fitness and recreation software you already use to reduce manual work, improve the member experience and connect the gaps between new inquiries, bookings, memberships and day-to-day operations.
We work around the fitness and recreation software you already use to reduce manual work, improve the member experience and connect the gaps between new inquiries, bookings, memberships and day-to-day operations.
Your members should feel the experience. Not the systems behind it.
Fitness and recreation businesses handle a constant flow of inquiries, memberships, bookings, classes, payments, cancellations, reminders and customer communication.
A new lead requests a trial. Someone wants to join. A member books a class. A payment fails. Another customer hasn't returned in weeks.
Staff need to know what happens next.
When those processes are spread across different platforms, inboxes and spreadsheets, your team spends more time managing software than serving customers.
Mosan helps connect the software and systems behind your business.
A new lead requests a trial. Someone wants to join. A member books a class. A payment fails. Another customer hasn't returned in weeks.
Staff need to know what happens next.
When those processes are spread across different platforms, inboxes and spreadsheets, your team spends more time managing software than serving customers.
Mosan helps connect the software and systems behind your business.
Fitness software, CRM and automation built around your operation.
From gym CRM and membership workflows to booking, payments, communication and custom recreation software, we build around the way your business actually operates.
CRM for gyms and fitness businesses
Organize prospects, members, customers, opportunities, follow-ups and relationship history in a CRM configured around your sales and membership process.
Fitness lead management
Capture inquiries from your website, Google, social channels, referrals and other sources, collect useful information and route each opportunity to the appropriate person or location.
Membership sales and follow-up
Create clearer workflows around trials, consultations, tours, membership inquiries and prospects who haven't yet joined.
Class and appointment booking
Connect booking, scheduling, confirmations, reminders and customer information to create a smoother experience for both members and staff.
Membership and payment workflows
Build or connect systems around memberships, recurring payments, payment links, failed-payment follow-up and other transactional workflows.
Member communication
Create more consistent workflows around confirmations, reminders, membership updates, routine information and appropriate follow-up.
Fitness dashboards and reporting
Bring leads, memberships, bookings, payments, customer activity and location performance into dashboards designed around what management actually needs to see.
Custom fitness and recreation software
When existing platforms don't fit a specific workflow, Mosan can build custom member portals, dashboards, booking systems, internal tools and business applications around your operation.
You may not need another fitness platform.
You may just need the software you already use to work together better.
Mosan isn't trying to replace every system inside your business.
You may already use membership management software, booking platforms, access-control systems, payment processors, accounting software, email and other industry-specific technology.
We look at where information gets stuck, where staff repeat work, where inquiries lose momentum and where management lacks visibility.
Then we determine whether the right answer is to configure, connect, automate or build.
Mosan isn't trying to replace every system inside your business.
You may already use membership management software, booking platforms, access-control systems, payment processors, accounting software, email and other industry-specific technology.
We look at where information gets stuck, where staff repeat work, where inquiries lose momentum and where management lacks visibility.
Then we determine whether the right answer is to configure, connect, automate or build.
Common fitness and recreation workflows we improve.
New membership inquiries
Someone is interested in joining.
Instead of the inquiry sitting inside an inbox:
Inquiry received → CRM record created → location or salesperson assigned → consultation or trial offered → follow-up scheduled
Your team gets a clear opportunity with a next step.
Instead of the inquiry sitting inside an inbox:
Inquiry received → CRM record created → location or salesperson assigned → consultation or trial offered → follow-up scheduled
Your team gets a clear opportunity with a next step.
Trial-to-membership follow-up
A prospective member completes a trial or visits the facility but doesn't join immediately.
A structured workflow could look like:
Trial completed → status updated → follow-up scheduled → salesperson notified → customer contacted → outcome recorded
Good prospects stay visible instead of disappearing after their first visit.
A structured workflow could look like:
Trial completed → status updated → follow-up scheduled → salesperson notified → customer contacted → outcome recorded
Good prospects stay visible instead of disappearing after their first visit.
Class and appointment bookings
A customer books a class, session, court, activity or appointment.
Mosan can help connect:
Booking created → customer confirmed → reminder sent → internal schedule updated → attendance recorded → appropriate next step triggered
The exact workflow depends on how your business operates.
Mosan can help connect:
Booking created → customer confirmed → reminder sent → internal schedule updated → attendance recorded → appropriate next step triggered
The exact workflow depends on how your business operates.
Failed or outstanding payments
A recurring membership payment doesn't go through.
Instead of someone discovering it weeks later:
Payment fails → account identified → appropriate notification sent → staff alerted if required → status tracked → payment resolved
The system helps surface the issue while your team stays in control of the customer relationship.
Instead of someone discovering it weeks later:
Payment fails → account identified → appropriate notification sent → staff alerted if required → status tracked → payment resolved
The system helps surface the issue while your team stays in control of the customer relationship.
Frequently Asked Quesstions
Have questions?
Quick answers to help you get the most out of our platform.
We already use Mindbody, Glofox or another fitness platform. Would Mosan replace it?
Not necessarily. If your current software handles memberships and booking well, we'd usually look at the gaps around it first — such as lead management, sales follow-up, communication, payments, reporting or integrations.
Can Mosan help us convert more trial members into paid memberships?
We can build a clearer system around trial inquiries, appointments, follow-up and sales ownership so prospects are less likely to be forgotten. The goal is to improve the process rather than promise a specific conversion result.
Can Mosan help with failed membership payments?
Yes. If your payment or membership platform provides the necessary data, failed payments can trigger approved notifications, staff alerts and follow-up workflows so the issue stays visible until resolved.
Can AI be used in a fitness business?
Yes. AI can help with appropriate tasks such as categorizing inquiries, summarizing conversations, identifying intent, routing leads, answering approved routine questions or monitoring follow-up. It should support your staff rather than replace the customer experience.