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One place for every customer conversation.
Bring messages from email, website enquiries, social channels, SMS and other customer touchpoints into one shared inbox your team can actually manage.
Mosan sets up the system around your business so conversations reach the right people, get answered faster and don’t disappear between apps.
Mosan sets up the system around your business so conversations reach the right people, get answered faster and don’t disappear between apps.
Stop checking five places for one customer.
Customers don’t all contact you the same way.
One person emails. Another sends a website form. Someone messages your business on social media. Another texts or calls. When those conversations live in different apps, it becomes easy to miss messages, reply twice, lose context or assume someone else handled it.
Unified Inbox brings those conversations together.
Your team gets one clear place to see what came in, who owns it and what still needs a response.
One person emails. Another sends a website form. Someone messages your business on social media. Another texts or calls. When those conversations live in different apps, it becomes easy to miss messages, reply twice, lose context or assume someone else handled it.
Unified Inbox brings those conversations together.
Your team gets one clear place to see what came in, who owns it and what still needs a response.
Depending on your business, Mosan can help improve:
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Shared customer inbox
Email and website enquiries
SMS and messaging channels
Social messaging connections
Internal notes and collaboration
Customer conversation history
AI-assisted message handling
The customer doesn’t care which channel they used.
A customer might:
Fill out your website form on Monday.
Email you on Tuesday.
Send a message on social media on Wednesday.
To them, it’s all one conversation with your business. Your systems should treat it that way too. Mosan can bring those interactions together so your team gets a more complete view of the customer instead of disconnected messages scattered across different platforms.
Fill out your website form on Monday.
Email you on Tuesday.
Send a message on social media on Wednesday.
To them, it’s all one conversation with your business. Your systems should treat it that way too. Mosan can bring those interactions together so your team gets a more complete view of the customer instead of disconnected messages scattered across different platforms.
Frequently Asked Quesstions
Have questions?
Quick answers to help you get the most out of our platform.
What is a Unified Inbox?
It’s one shared place inside the Mosan portal where your team can manage customer conversations coming from supported channels such as business email, website enquiries, SMS and social messaging.
Do customers have to use a new app?
No. Customers can continue contacting your business through the channels they already use. Unified Inbox organizes those conversations behind the scenes.
Can AI reply to customers?
Depending on the workflow, AI agents can assist with or handle approved repetitive communication tasks. We design these workflows around your business and the level of human involvement you want.